Refund policy

Returns & Refunds

Because First Year Fresh care boxes contain personal care and hygiene products, we are unable to accept returns or exchanges once an order has been delivered. This policy helps us maintain the safety, quality, and integrity of the products we send to every customer.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, missing an item, or you received the wrong item, contact us at firstyearfreshllc@gmail.com within 7 days of delivery.

Please include your order number, a description of the issue, and photos of the product and packaging when applicable. We will review the issue and work with you to make it right. Depending on the circumstances, the resolution may include replacement of the affected item, a partial or full refund, or store credit.

Cancellations

If you need to cancel an order, please contact us as soon as possible at firstyearfreshllc@gmail.com. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Refunds

Refunds are not provided for change-of-mind purchases or for products that are no longer wanted after delivery. For qualifying damaged, defective, missing, or incorrect items reported within 7 days of delivery, First Year Fresh will review the circumstances and determine an appropriate resolution. Depending on the circumstances, this may include replacement of the affected item, a partial or full refund, or store credit.

Questions

If you have questions about your order or this policy, contact us at firstyearfreshllc@gmail.com.