Shipping policy

Processing Times
Orders are typically processed within 3–5 business days after an order is placed. Business days do not include weekends or holidays. Processing time is separate from the carrier's estimated transit and delivery time.

Shipping and Delivery Estimates
Once an order has been shipped, you will receive tracking information when available. Delivery dates provided by shipping carriers are estimates and are not guaranteed by First Year Fresh.

First Year Fresh is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances outside of our reasonable control. A carrier delay does not automatically qualify an order for a refund or replacement. If tracking stops updating and the shipment may be lost, please contact us at firstyearfreshllc@gmail.com so we can review the shipment.

Lost in Transit
If a carrier confirms that an order has been lost in transit, please contact us at firstyearfreshllc@gmail.com. We will review the tracking and available shipping information. For a confirmed lost shipment, First Year Fresh will generally provide a replacement at no additional cost when replacement is reasonably available. If replacement is not reasonably available, we may issue a refund.

Delivered but Not Received
If carrier tracking shows that your order was delivered but you are unable to locate it, please check the delivery location, around your property, with household members, neighbors, or building or property management, as applicable.

If you are still unable to locate the package, contact us at firstyearfreshllc@gmail.com. We will review the available tracking and delivery information and may ask you to contact the carrier regarding the delivery. An order marked as delivered by the carrier does not automatically qualify for a refund or replacement. Any resolution will be determined based on the circumstances of the order and the available delivery information.

Damaged Shipments
If your order arrives damaged, please contact us at firstyearfreshllc@gmail.com within 7 days of delivery. Include your order number, a description of the damage, and photos of the damaged product, shipping box, packaging, and shipping label when applicable.

Please retain the damaged products and all original shipping materials while the issue is being reviewed, as the shipping carrier may require photographs, documentation, or inspection as part of a claim.

Depending on the circumstances, the resolution may include replacement of the affected item, a partial or full refund, or store credit, consistent with our Returns & Refunds Policy.

Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping address, please contact us as soon as possible at firstyearfreshllc@gmail.com. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

If an order is returned to First Year Fresh because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping costs to resend the order to a corrected address.

If First Year Fresh made an addressing error, we will work to correct the issue at no additional shipping cost to the customer.

Questions About Shipping
If you have questions about your order, tracking, or this Shipping Policy, please contact us at firstyearfreshllc@gmail.com.